Understanding Emergency Protocol
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Understanding Emergency Protocol

A few weeks ago when my car died while I was driving, I didn't really know how to handle the situation. After things went south, I pulled over as quickly as I could to wait for the tow truck driver. Unfortunately, my car was basically sitting in the middle of a busy intersection, which made it really hard for my tow truck driver to do his job. After police closed off the intersection, I was finally able to have my car towed to a shop. On my website, you might learn how to follow basic emergency protocol so that you can stay safe and expedite repairs.


Understanding Emergency Protocol

Calling An Emergency Towing Company? Be Sure To Ask These Questions

Eevi Annala

Are you in a situation where your car is not working while you're away from home, and you need to have it towed to an auto shop to be repaired? If so, you'll need to reach out to an emergency towing company—like Cloverdale Tow—for their assistance. Here are some questions you should ask before you hire a towing company.

What Payment Forms Do You Accept?

It's always important to ask what type of payment the towing company will accept. It's possible that the tow truck driver will need to collect the payment before your vehicle is towed, and they may require cash to do so. If you only have a credit card, make sure that they accept credit card payments. You may need to make the payment securely with your smartphone or read a credit card number over the phone to the main office.

Do You Accept Auto Insurance Or Auto Club Memberships?

If you currently have auto insurance or an auto club membership with towing benefits, it is worth asking if that specific towing company works with your providers. You're paying for the towing benefits, and now is the time that you will want to use them. 

How Long Until The Tow Truck Arrives?

Even though you're using an emergency towing service, it's important to ask when the tow truck will arrive so that you have realistic expectations. If the wait seems too long for you, then you can call another company or arrange something to do during that time. For example, you could get food at a nearby restaurant while you wait.

What Will The Total Charges Be For The Tow?

Make sure that you understand what the total charge will be for the emergency tow service. If you know the auto shop that you will be having your vehicle towed to, the towing company should be able to tell you what the cost is based on the mileage. Many towing services charge per mile or give you a set amount of miles included in the base cost with an additional cost beyond that mileage. 

Can You Ride In The Tow Truck To Your Destination?

Verify if it's possible to drive with the tow truck driver in their vehicle to your destination. Some towing companies allow this, while others do not due to COVID safety restrictions. If not, you may need to arrange your own transportation to the destination, such as taking a taxi or rideshare vehicle.